Privacy Policy

The high standards you place on the qualities of our products and services govern how we handle your data. Our aim is to create and maintain the basis for a trusting business relationship with our customers and prospective customers. The confidentiality and integrity of your personal data is one of our prime concerns.

Digital Charging Solutions GmbH, Lyonel-Feininger-Straße 26, 80807 Munich, Germany (“DCS”) provides the customer with the Volkswagen e-Charge services as data controller and is responsible for related data processing activities. The personal data collected in connection with entering into a Volkswagen e-Charge contract or providing the Volkswagen e-Charge services are processed to enter into the Volkswagen e-Charge contract, to allow the customer to use the Volkswagen e-Charge services (e.g. charging at a charge station) and to invoice the Volkswagen e-Charge services to the customer. (Art. 6(1)(b) EU General Data Protection Regulation “GDPR”). In connection with entering into a Volkswagen e-Charge contract, the following data categories are processed:

  • contact data (e.g. last name, first name, address, email address)

  • account data (e.g. Volkswagen e-Charge login account, payment details)

  • vehicle data (VIN)

The contractual data are automatically erased after expiry of the Volkswagen e-Charge contract; financial transactions are erased in accordance with the statutory provisions after 10 years.

For the purposes of the provision of the Volkswagen e-Charge services by DCS the following (where required, personal) information is processed (Art. 6(1)(b) GDPR):

  • an individual identification number which is allocated to the Volkswagen e-Charge card respectively the authentication instrument used by the customer at a charging station

  • the charge detail records showing the charging events conducted by the customer.

  • the location of the charging station where the charging events are conducted and the location of the customer (the location only to the extent that an e-route service is offered and to the extent the customer has activated the GPS function in the Volkswagen e-Charge app).

Although the provision of these data is not required to enter into the Volkswagen e-Charge contract, DCS is unable to provide you with the respective service if these data are not provided and are not processed. The processed personal data are automatically erased after 90 days unless they are needed longer for the provision of a specific service. DCS uses commissioned service providers to provide the Volkswagen e-Charge services.

Beyond the mere provision of Volkswagen e-Charge services, the data collected are also processed for the purposes of quality assurance of the Volkswagen e-Charge services offered by DCS and for the development of new related services by DCS. These processing activities serve the legitimate interests of DCS to comply with the high standards placed by our customers on existing services and to be capable of satisfying our customers' future wishes through the development of new services (Art. 6(1)(f) GDPR). In order to protect our customers' privacy, the data processed in accordance with this section are processed exclusively in a form that is not directly traceable to the customer.

If you have separately given your consent to the further use of your personal data, your personal data may be used to the extent described in the consent declaration, e.g. for marketing purposes and/or market research, and where applicable disclosed to third parties (Art. 6(1)(a) GDPR). Further details can be found in the respective consent declaration, which can be revoked at any time.

Furthermore, DCS will process personal data if it has a legal obligation to do so (Art. 13(1)(c), Art. 6(1)(c) GDPR). For example, DCS may be legally obliged to disclose personal data to public authorities or other third parties.

We secure your data using state-of-the-art technology. By way of example, the following security measures are used to protect your personal data against misuse or any other form of unauthorised processing:

  • access to personal data is restricted to only a limited number of authorised persons for the specified purposes;

  • collected data are transferred only in encrypted form;

  • furthermore, access to these IT systems is monitored permanently in order to detect and avert misuse at an early stage.

We only store your personal data for as long as is required for the respective purpose. If data are processed for multiple purposes, they are automatically erased, or stored in a form that is not directly traceable to you, as soon as the last specified purpose has been fulfilled.

You are entitled to request access to your personal data, to request the rectification/erasure or restriction of processing, to object to the processing by contacting Digital Charging Solutions GmbH, Lyonel-Feininger-Straße 26, 80807 Munich, Germany, Phone: +44 20 3823 6358, E-Mail: If you are in the opinion that we do not take your concerns or complaints regarding the processing of data seriously you can also reach out to the responsible regulatory authority.

If data processing is based on your consent, you can withdraw your consent at any time with effect for the future. To this end, please contact Digital Charging Solutions GmbH, Lyonel-Feininger-Straße 26, 80807 Munich, Germany Phone: +44 20 3823 6358, E-Mail: